The new era of AI-powered business
Adapt and innovate with intelligent CRM and ERP business applications.
Shape the Future of Your Business
Integrate Teams and Processes
Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
Know Your Customers
Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
Personalize Service Experience
Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Move Beyond Traditional Finance
Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
Deliver Supply Chain Agility
Be more resilient to increase workforce productivity and uptime while reducing operational costs.
Ready Your Business for Growth
Boost performance by connecting people, processes, and data across your small or medium-sized business.
Do More with Dynamics 365 and AI
AI-Powered Applications
See how AI works with Dynamics 365 applications to give every team an edge.
Learn More
Dynamics 365 Sales
Empower Your Sales Teams
Help sales teams exceed customer expectations and reach their goals with an AI-powered CRM solution.
Learn MoreMake Selling Easier
Catch up on your pipeline, qualify opportunities, and track progress with Copilot and embedded analytics.
Wow Your Customers
Prepare for engagement, take the best actions, and improve interactions with AI-driven insights and drafts.
Build Stronger Teams
Analyze team performance and scale best practices with automated sales guidance and Copilot insights.
Dynamics 365 Customer Insights
Connected Customer Journeys
Understand your customers and create truly personalized experiences.
Learn MoreKnow Your Customers
Unify data, enrich profiles, create segments, and respect privacy with AI-powered identity management.
Engage on Their Terms
Deliver real-time journeys, boost engagement with AI, and reach customers across digital channels.
Boost Your Productivity
Get insights faster, simplify targeting, tailor content, and create journeys easily with Copilot.
Dynamics 365 Customer Service
Transform Customer Service
Exceed customer expectations by delivering exceptional service on any channel.
Learn MoreLighten Service Reps’ Work
Resolve issues faster with Copilot, real-time insights, AI-driven routing, and Teams collaboration.
Enable Self-Service
Provide AI-powered chatbots, conversational IVR, automation, and community portals for self-service.
Optimize Service Operations
Get supervisor insights, find coaching opportunities, drive efficiency, and predict staffing needs.
Meet Customers Where They Are
Set up voice channels, enhance digital engagement, provide real-time translation, and use sentiment-based routing.
Show Them You Know Them
Get a 360-degree view, analyze sentiments, and learn customer journeys for personalized experiences.
Dynamics 365 Field Service
Optimize Service Operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
Learn MorePersonalize Field Service
Offer self-service scheduling, automate communication, and provide post-engagement surveys.
Simplify Technicians’ Work
Boost efficiency with Copilot, stay in the flow with Teams, and resolve issues remotely with Guides and Remote Assist.
Get AI Assistance and Insights
Enhance productivity with Copilot, streamline work order management, and build a comprehensive view with Business Central.
Dynamics 365 Supply Chain Management
Microsoft Copilot to better navigate disruption.
Modernize Your Supply Chain
Enhance visibility, improve planning, streamline procurement, and optimize fulfillment.
Learn MoreSupply Chain Planning
Improve demand planning, enable rapid supply planning, eliminate stockouts, and collaborate in real time.
Procurement and Sourcing
Procure with insights, assess supply risk, improve cost management, streamline vendor management, and make smart purchasing decisions.
Manufacturing and Shop Floor
Build agile processes, create a connected factory, accelerate time to market, and transform your workforce.
Order Management and Pricing
Optimize fulfillment, deliver on promises, manage order life cycles, handle returns, and maintain customer loyalty.
